Last updated: September 4, 2026
Premier Industries ("we," "us," or "our") operates this online store for customers in the United States. This Refund Policy should be read with the other notices available on this site.
1. Eligible Requests
We accept return or refund requests only when an item arrives damaged, defective, or materially different from the item ordered. We do not accept returns or refunds for change of mind, preference, accidental orders, or items that are otherwise outside this policy, except where required by applicable law.
2. Request Window
Contact us within 30 calendar days after delivery. Include your name, order number, a description of the issue, and clear photographs of the item and shipping packaging when relevant.
3. Review and Return Instructions
Do not send an item back before contacting us and receiving written instructions. We may request additional information or photos to review eligibility. If a return is approved, we will provide the applicable return instructions; return authorization does not apply to items outside the approved request.
4. Resolution
For an approved eligible request, the available resolution may include a replacement, refund, or another reasonable remedy as permitted by law and based on the circumstances. Any approved refund is issued to the original payment method when practicable. Your financial institution or card issuer may require additional time to post the refund.
5. Contact
To start a request, contact support@mykitsche.net or +1 (603) 852-7454. Please do not send returns to the mailing address unless we instruct you to do so in writing.