Refund policy

Last updated: September 19, 2026

Dewaleus accepts return, replacement, or refund requests for items that arrive damaged, defective, incomplete, or materially different from the item ordered. This policy applies to eligible orders shipped within the United States.

30-day request window

Contact us within 30 days after delivery to request help with an eligible item. Please include your order number, a clear description of the issue, and photos or video of the item, original packaging, and shipping label where available. This information helps us evaluate the claim promptly.

What is not covered

We do not accept change-of-mind returns, returns for an item that matches the product description, ordinary wear, misuse, accidental damage after delivery, or issues clearly disclosed before purchase. This limitation does not affect rights that cannot be excluded under applicable law.

Return instructions

Do not send an item back before receiving written instructions from our support team. For approved damaged, defective, incomplete, or incorrect-item claims, we will provide the appropriate next step, which may include a replacement, return instructions, or a refund. Where a return is required for an approved claim, we will explain the shipping process before you send the item.

Refund timing

After an approved return is received and inspected, or after we confirm that a return is not required, we will notify you of the resolution. Approved refunds are issued to the original payment method. Your bank, card issuer, or payment provider determines when the credit appears on your statement.

Contact us

To start a request, email support@dewaleus.shop, call 513-404-5617, or use our Contact Us page.