Privacy policy

Last updated: September 19, 2026

Dewaleus ("Dewaleus", "we", "us", or "our") operates https://dewaleus.shop. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, contact us, or place an order. By using the site or placing an order, you acknowledge this Policy.

Questions or privacy requests: support@dewaleus.shop · 513-404-5617 · 4444 Goldie Lane, Cincinnati, Ohio, United States

Personal information we collect

Depending on how you use the site, we may collect the following categories of personal information:

• Identifiers and contact details: name, email address, delivery address, telephone number, and account details.
• Order and transaction information: items viewed or purchased, order history, returns, delivery status, and customer-service communications.
• Payment information: payment authorization and transaction status. Full payment-card details are processed by our checkout and payment providers; we do not intentionally retain full card numbers in our ordinary customer-support systems.
• Device and online activity information: IP address, browser and device characteristics, approximate location inferred from IP, pages viewed, referrer information, and interactions with our site or advertisements.
• Cookie and advertising information: cookie IDs, advertising IDs, tag events, and similar online identifiers used for site functionality, analytics, conversion measurement, and advertising where enabled.

Sources of information

We collect information directly from you (for example, when you order or contact us), automatically through your device and browser, and from service providers that help operate checkout, payments, fraud prevention, hosting, advertising, analytics, fulfillment, and customer support.

How we use personal information

• To provide the website, process and fulfill orders, arrange delivery, provide support, and handle returns or refunds.
• To secure the website and checkout, detect fraud or abuse, troubleshoot, and protect our customers and business.
• To improve products, services, website performance, and customer experience.
• To communicate about orders, service issues, policy updates, and, where permitted, marketing.
• To measure advertising performance and, where enabled and permitted, show or measure relevant advertising.
• To comply with legal, tax, accounting, regulatory, and recordkeeping obligations.

Legal bases where applicable

Where privacy laws require a legal basis for processing, we rely on one or more of the following: performance of a contract with you; our legitimate interests in operating, securing, and improving the store; your consent, where required; and compliance with legal obligations. You may withdraw consent at any time where consent is the basis for processing, without affecting processing that occurred before withdrawal.

Cookies, Google Ads, and advertising choices

We use essential cookies and similar technologies to operate the website and checkout. We may also use analytics and advertising technologies, including Google Ads measurement, conversion tracking, or remarketing features, to understand campaign performance and reach people who may be interested in our products. These technologies may use cookies, pixels, IP addresses, or other online identifiers.

We do not knowingly send payment-card data or other unnecessary personally identifiable information to advertising tags. When Google Ads or similar advertising features are enabled, third parties including Google may use cookies or identifiers to show ads based on prior visits to this or other websites, subject to applicable law and consent requirements.

You can manage Google advertising preferences at Google Ads Settings, review broader industry choices at the NAI opt-out tool, adjust browser settings, or submit a request through Your Privacy Choices. For more detail, see our Cookie Policy.

How we disclose information

We may disclose personal information to service providers that process information on our behalf, including Shopify and checkout providers, payment processors, fraud-prevention providers, carriers and fulfillment partners, website hosting and technology providers, customer-support providers, professional advisers, and advertising or analytics providers where enabled. We may also disclose information when required by law, to protect rights and safety, or in connection with a business transaction. We do not authorize service providers to use information for unrelated purposes.

Retention and security

We retain personal information for as long as reasonably necessary for the purposes described here, including order fulfillment, support, dispute resolution, legal and accounting obligations, and security. We use reasonable administrative, technical, and organizational safeguards, but no internet transmission or storage system is completely secure.

California privacy notice

To the extent the California Consumer Privacy Act, as amended by the California Privacy Rights Act ("CCPA/CPRA"), applies to us, California residents may have the right to know/access, correct, delete, opt out of the sale or sharing of personal information, limit certain uses of sensitive personal information, and receive equal service and price for exercising their rights. We do not sell personal information for money. If advertising or measurement cookies are enabled, certain online identifiers may be shared with advertising partners for cross-context behavioral advertising; you may request to opt out through Your Privacy Choices. We process opt-out preference signals, such as Global Privacy Control, where required by applicable law.

To submit an access, correction, deletion, or opt-out request, email support@dewaleus.shop, call 513-404-5617, or use the form on Your Privacy Choices. We may verify your request before responding and will not discriminate against you for exercising applicable privacy rights.

Your rights and choices

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a portable copy of personal information, and to appeal certain decisions. To exercise a right, use the contact details above. Authorized agents may submit requests where permitted by law, subject to verification.

Children, international transfers, and changes

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. Information may be processed in the United States or other locations where our service providers operate; where required, we use appropriate safeguards for transfers. We may update this Policy to reflect changes in our practices or law and will post the revised version with an updated date.

Contact

For questions about this Privacy Policy or our privacy practices, contact Dewaleus at support@dewaleus.shop, 513-404-5617, or 4444 Goldie Lane, Cincinnati, Ohio, United States.