Dewaleus customer care
Frequently Asked Questions
Helpful answers about shopping, shipping, returns, payments, and support.
Do you offer free shipping?
Yes. Dewaleus offers free standard shipping on eligible orders shipped within the United States. The available delivery method and any applicable charge are shown at checkout before you place your order.
How long will my order take?
Most eligible orders are processed within 1–2 business days. After dispatch, standard transit is generally estimated at 3–10 business days, for a typical total estimate of 4–12 business days.
How can I track my order?
When tracking is available, we send it to the email address used at checkout after the carrier accepts the package.
Can I change my shipping address?
Contact us as soon as possible. We will try to help, but changes cannot be guaranteed after processing or carrier handoff has started.
What is your return policy?
We accept requests for items that arrive damaged, defective, incomplete, or materially different from the item ordered. Requests must be made within 30 days after delivery. Change-of-mind returns are not accepted, subject to rights required by applicable law.
What evidence do you need for a damaged or incorrect item?
Please provide your order number and clear photos or video of the item, original packaging, and shipping label. Do not send an item back until we provide written instructions.
When will I receive a refund?
After we approve a claim and complete any needed inspection, we notify you of the outcome. Approved refunds go to the original payment method; your bank or card issuer controls the time it takes to appear.
Which payment methods can I use?
Available payment methods are shown securely at checkout. We accept the eligible credit or debit card options displayed there. See our Payment Policy for more detail.
How do I contact support?
Email support@dewaleus.shop, call 513-404-5617, or use our Contact Us page.